Terms of service

The parties

The service is provided by Commitment Coach, LLC (placeholder), called "we" here. "You" are either a coach, who creates an account and runs a practice on the service, or a client, who is invited by a coach and uses a space the coach has set up. Some sections apply to one or the other and say so.

What the service is

Software for running a coaching practice: a booking page, payment collection to the coach's own account, agreements and intake forms, a client space with goals, habits, actions, notes, messages and documents, and the emails that connect them. We provide the software. The coaching itself, the agreement between coach and client, and the handling of what clients pay are the coach's.

Accounts

You must be 18 or older. Keep your password private and tell us if you think your account has been used by someone else. You are responsible for what happens under your account. One person, one account; a coach's practice is one account.

For coaches: fees and trial

Every coach account starts with a 30-day free trial that needs no card. After the trial the subscription costs a monthly fee per active client, with a minimum and a maximum per month, as shown on the pricing page when you sign up. An active client is anyone with a live package or subscription at any point in the month. Fees are billed monthly in arrears to the card on file.

If no card is added when the trial ends, the account becomes read-only: you and your clients can see everything, and nothing is deleted, but new bookings, messages and edits are paused until a card is added. Prices may change with at least 30 days' notice by email; a change applies from the next billing month.

For coaches: your clients' payments

Payments clients make for coaching go to the coach's own account with our payment processor. We do not hold those funds and do not take a share of them. The coach is the merchant of record for coaching fees and is responsible for refunds, taxes and disputes with clients. We provide receipts and a payment history to help.

For coaches: your agreement and your content

The coaching agreement a coach publishes is the coach's own contract with their clients. We provide an editor, a default template and a signing step that records the typed name, time, IP address and agreement version; we are not a party to that agreement and the template is not legal advice.

Coaches are responsible for the content they publish and share: bios, packages, agreements, intake questions, notes and messages. Content must be lawful and must not infringe anyone's rights. A coach who invites clients confirms they have the right to hold those clients' data and will use it only for the coaching engagement.

For clients

Clients use the service free of charge. The space you use is run by your coach, and your coach decides what is collected in it. Your private information in the space is visible to you and your coach only. You may export your data and ask for your account to be deleted at any time. Your coaching agreement, payments and refunds are between you and your coach; we can help you reach them.

Acceptable use

Do not use the service to:

• break the law, or help anyone else to;
• harass, threaten or deceive anyone;
• upload malware, scrape the service, or probe its security without permission;
• impersonate someone else or misrepresent who you are;
• send unsolicited bulk messages through the service.

Your data and our use of it

You own your content. You give us the permission we need to store, display, back up and send it as the service requires, and no more. We do not use your content to train models, sell it, or show it to anyone it is not meant for. Our privacy policy explains the details and is part of these terms.

Availability and changes

We work to keep the service available and will tell coaches in advance of planned maintenance where we can. We may change or retire features; for changes that remove something coaches rely on, we will give notice and, where practical, a way to export.

Ending

You may close your account at any time from settings. We may suspend or close an account that breaks these terms, after telling you why unless the law or safety prevents it. On closure, coaches have 30 days to export data before deletion, as described in the privacy policy.

Disclaimers and liability

The service is provided as it is, and we do not promise it will be uninterrupted or error-free. We are not responsible for the coaching, for any agreement between a coach and a client, or for decisions made using the service. To the extent the law allows, our total liability to you for anything arising from the service is limited to the fees you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

Governing law and disputes

These terms are governed by the law of the place where the legal entity named above is established, and disputes go to the courts there, unless the law where you live gives you the right to use your local courts. Please talk to us first; most problems are quicker to fix than to litigate.

Changes to these terms

When these terms change we will update the effective date and, for changes that matter, email coaches at least 30 days before they take effect. Continuing to use the service after that date means you accept the new terms.

Contact

Write to support@commitment-coach.com.